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Douglas Waddell

Operations Director

Is Leadership the Overlooked Component in the Search for Sustainable Profitability?

The business world has never offered such a range of opportunities for people to set up their own businesses or to run a business for somebody else. The challenges they will face in trying to do so have never been as complex and demanding. Not only has a lengthy recession played a part, ongoing economic uncertainty is in the mix as well. The change in demographic in not only your workforce but of your customers and guests. All of these issues before you even get to the impact of technology on all of this. Leaders have never had to be as on “their game”. Douglas will share his own personal journey over the last 30 plus years in the business world.

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About Douglas Waddell

Douglas is a hotel and leisure industry veteran with more than 30 years’ experience running both hotels and health and fitness clubs. He has worked in both the private sector and also experienced Plc land with a couple of organisations. Douglas’ view is that his role is not to run a business but that he is employed to lead the business.