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BT Wifi: Sponsor of Keynote Theatre
Wednesday
Thursday
speaker

Adelle Chilinski - Premier Inn

The Biggest Risk is Ignoring Risk

11.00 - 11.30

A look at the risk landscape facing hotels & restaurants, trends and the ability to prevent issues translating into financial and reputational damage. Do you have an appetite...

speaker

Binu Varghese - Hyatt Hotels Corporation

Tackling Revenue Management and Profitability

11.45 - 12.15

This unmissable session will explore the dynamics of revenue management and its impact on the bottom line, whilst also expanding the optimisation principle to larger areas of business.

speaker

Tiago Venancio - Choice Hotels International

Harnessing the Ever-changing Trends of Hospitality to Develop your Hotel

12.30 - 13.00

Discover how hotels - as a long-term real-estate investment - can be developed to accommodate current and future hotel trends and ensure they remain relevant in today’s fast-cycle investment landscape. After identifying the latest global hotel trends, this seminar will teach you how to navigate the changing scene of hospitality to give you the tools you need to develop and open a successful hotel.

speaker

Raymond Santamaria - Apex Hotels

F&B Development Director

13.15 - 13.45

Learn an insider’s perspective on developing market-leading bars & restaurants that create a differential for your hotel. With the right strategy and the right specialist support, you can transform the F&B revenue lines – bars, restaurants, in-room & events - whilst adding brand equity, driving room rates and transforming the guest experience. With the added bonus of having a little fun along the way!

speaker

Colin Minto - Marriott International

It Starts with Retention!

14.00 - 14.30

Colin’s session will explore why retention is the first and critical pillar of an optimum recruitment strategy.

speaker

Laszlo Posa - Pentahotels

Average Rate vs Customer Life Time Value?

14.45 - 15.15

Customer life time value is one of the most important metrics to measure - but does the hotel industry have the right tools for this? In the ever changing distribution world, are the existing hotel KPIs still relevant to maximise profit?

speaker

Magdalena Osmola - Vale do Lobo Resort

Marketing to the New Society - Staying Ahead of Ever-Changing Expectations

14.45 - 15.15

In this session, we will look at the latest cultural and behavioural trends, how the new customer-Earth citizen, makes judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ''new luxury'', where status is no longer derived from expensive purchases but is strongly linked with passion, contribution, experience, wellness, community and sustainability. Find out how brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. Think: pursuit of happiness, wellbeing, consciousness and biohacking and the travel industry professionals as #architectsofhappiness.

speaker

Rob Payne - BT Wi-fi

Wi-fi and the Connected Room

15.30 - 16.00

When it comes to wi-fi and in-room entertainment, what do hotel guests expect now that they didn’t a year or two ago? What’s required in terms of connectivity? And what hardware do guests expect? Find out how BT see in-room entertainment and wi-fi heading in the next 12 months.

speaker

Alexandra Tollman - Red Carnation Hotels

Protecting Our Planet: How to Tackle Hotel Sustainability to #MakeTravelMatter

11.45 - 12.15

This session will cover the broader topic of sustainability across The Red Carnation Hotels Collection. Exploring how the collection is working together with their TTC Family of brands to #MakeTravelMatter.

speaker

Gonzalo Carpintero - Radisson Hotel Group

Service Excellence, Digitalisation and Process Automation: A Real Trade-off?

12.30 - 13.00

In Hospitality, human component keeps being essential to perform its daily operations and to deliver a proper customer experience. On the other hand, digitalisation and process automation are becoming more and more part of the way hotels operate and interact with guests. In the keynote, we will outline the key aspects to find the right balance between human touch and digital capabilities to deliver relevant experiences for our clients while improving efficiency.

speaker

Laszlo Posa - Pentahotels

Average Rate vs Customer Life Time Value?

14.00 - 14.30

Customer life time value is one of the most important metrics to measure - but does the hotel industry have the right tools for this? In the ever changing distribution world, are the existing hotel KPIs still relevant to maximise profit?

speaker

Rob Payne - BT Wi-fi

Wi-fi and the Connected Room

14.45 - 15.15

When it comes to wi-fi and in-room entertainment, what do hotel guests expect now that they didn’t a year or two ago? What’s required in terms of connectivity? And what hardware do guests expect? Find out how BT see in-room entertainment and wi-fi heading in the next 12 months.

speaker

Julian Church - Julian Church & Associates

Budgeting for Hospitality Construction Costing

15.30 - 16.00

Following on from the presentation at last years show, Julian will present his thoughts and ideas on an update of the sector in terms of costing for proposed fit out within the restaurant and hospitality sector. What are the key elements to costing and how best to assess costs.