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Wednesday
Thursday
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A look at the risk landscape facing hotels & restaurants, trends and the ability to prevent issues translating into financial and reputational damage. Do you have an appetite...

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This unmissable session will explore the dynamics of revenue management and its impact on the bottom line, whilst also expanding the optimisation principle to larger areas of business.

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Discover how hotels - as a long-term real-estate investment - can be developed to accommodate current and future hotel trends and ensure they remain relevant in today’s fast-cycle investment landscape. After identifying the latest global hotel trends, this seminar will teach you how to navigate the changing scene of hospitality to give you the tools you need to develop and open a successful hotel.

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Learn an insider’s perspective on developing market-leading bars & restaurants that create a differential for your hotel. With the right strategy and the right specialist support, you can transform the F&B revenue lines – bars, restaurants, in-room & events - whilst adding brand equity, driving room rates and transforming the guest experience. With the added bonus of having a little fun along the way!

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Colin’s session will explore why retention is the first and critical pillar of an optimum recruitment strategy.

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Customer life time value is one of the most important metrics to measure - but does the hotel industry have the right tools for this? In the ever changing distribution world, are the existing hotel KPIs still relevant to maximise profit?

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In this session, we will look at the latest cultural and behavioural trends, how the new customer-Earth citizen, makes judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ''new luxury'', where status is no longer derived from expensive purchases but is strongly linked with passion, contribution, experience, wellness, community and sustainability. Find out how brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. Think: pursuit of happiness, wellbeing, consciousness and biohacking and the travel industry professionals as #architectsofhappiness.

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In this session, Jon will explore how an organisation can create an environment for ideas to be harvested and successfully implemented, ultimately resulting in business growth.

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This session will cover the broader topic of sustainability across The Red Carnation Hotels Collection. Exploring how the collection is working together with their TTC Family of brands to #MakeTravelMatter.

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In Hospitality, human component keeps being essential to perform its daily operations and to deliver a proper customer experience. On the other hand, digitalisation and process automation are becoming more and more part of the way hotels operate and interact with guests. In the keynote, we will outline the key aspects to find the right balance between human touch and digital capabilities to deliver relevant experiences for our clients while improving efficiency.

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The business world has never offered such a range of opportunities for people to set up their own businesses or to run a business for somebody else. The challenges they will face in trying to do so have never been as complex and demanding. Not only has a lengthy recession played a part, ongoing economic uncertainty is in the mix as well. The change in demographic in not only your workforce but of your customers and guests. All of these issues before you even get to the impact of technology on all of this. Leaders have never had to be as on “their game”. Douglas will share his own personal journey over the last 30 plus years in the business world.

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Customer life time value is one of the most important metrics to measure - but does the hotel industry have the right tools for this? In the ever changing distribution world, are the existing hotel KPIs still relevant to maximise profit?

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Following on from the presentation at last years show, Julian will present his thoughts and ideas on an update of the sector in terms of costing for proposed fit out within the restaurant and hospitality sector. What are the key elements to costing and how best to assess costs.