Order Free Tickets
: Sponsor of Keynote Theatre 3
Wednesday
Thursday

This speaker timetable is out of date!

speaker

Matthew Carter - MODIO Guestroom Acoustic Control

Sound Advice: A New Approach to Guestroom Noise

11.00 - 11.30

For years, hotels have tried various tactics to control noise, but guest complaints persist. Many properties have thrown good money after bad, pursuing structural fixes and purchasing quieter equipment—strategies that can cost thousands per room, but don’t address the root of the problem: low interior background sound levels. This seminar provides an overview of hotel noise issues, with particular focus on the role dynamic range plays in disrupting sleep.

speaker

Lee Powney - Human Innovation

Rapid Innovation at Scale: Building an Experimentation Mindset

11.45 - 12.15

How using design thinking processes enabled one lifestyle hotel brand to develop, test and launch anew global F&B concept in less than 12 weeks.

speaker

Technology enables hoteliers to run their business effectively and provide each guest with a completely customised experience. But as we become ever more digitally dependent, the hospitality industry should never underestimate that extra something that human interaction brings. This seminar addresses how technology can boost your guests’ experience – but why you shouldn’t let it take centre stage.

speaker

Jason Batty - HJR Tax

Unlocking Tax Savings for Hotel Owners

13.15 - 13.45

HJR Tax specialise in maximising the tax relief available for purchases and renovations of Hotels. Our team is made up of specialists in property tax and surveying, enabling us to provide a service that accountants can’t. Our expert knowledge has enabled HJR Tax to reclaim millions of pounds from HMRC for Hotel owners and operators. This seminar will help you to establish if you could be due a tax rebate from HMRC.

speaker

Adam Hamadache & Ciara Crossan - The Wedding Dates Method

The Ultimate Wedding Sales Strategy

14.00 - 14.30

Want more wedding business? Focus your marketing on ‘selling’ the viewing, not the wedding itself. In this wide-ranging seminar, you’ll learn the award-winning strategy that has quadrupled wedding bookings for hotels across the UK and Ireland, covering all areas from attracting more highly qualified enquiries to making your hotel stand head and shoulders above every competitor.

speaker

James Harrabin - Travlet

Own the Digital Experience to Drive Direct Bookings

14.45 - 15.15

OTAs are increasingly controlling the holistic guest experience across a trip. In addition to hotel bookings they now offer support in your guests’ ancillary functions; attraction tickets, airport transfers, car hire, restaurants etc. Becoming a “one- stop shop” only reinforces the OTA’s position as the convenient option for a traveller vs booking direct. What can you do to make sure the hotel owns their guest and provides the right platform for customers to book directly?

speaker

Brian Stevens - EVACLITE

Fire Exit Signs - Passive or Dynamic? What would you choose?

15.30 - 16.00

An understanding of guest behaviour during a fire alarm evacuations and how the latest technologies can enhance your evacuation process. Hotel managers tell us that most guests evacuate the same way they came in, leading to bottlenecks in corridors and stairwells. Explore how Dynamic Emergency Exit signs can provide 24-hour assistance to your guests. Learn how this signage can mitigate bad social media from your hotel evacuation.

speaker

Chris Harrington - hoppaGo

hoppaGo - Specialists in Ground Transportation

11.00 - 11.30

hoppaGo are the specialists in ground transportation, and response to the digital challenges that hotels are facing, we are offering a solution - one platform comparing a network of thousands of ground transport suppliers across hundreds of countries, allowing you to select the right transport supplier for the leisure or business traveller. Join our seminar as we go through our new proposition and show you how using hoppaGo’s vital technology will be beneficial to your business.

speaker

Lorenzo Di Cataldo - U-Earth Biotech

Pure Air Zone: The “new Wi-Fi” for the Leading Hotels

11.45 - 12.15

The travellers’ path to booking a hotel is influenced by a plethora of criteria along the way. If until a couple of years ago wi-fi was one of these factors, nowadays it is taken for granted as every hotel has it. Likewise, we are seeing that breathing pollution- and allergen-free air in hotel rooms is becoming more and more important to guests, and therefore we believe pure air will become ubiquitous shortly.

speaker

Christian Peacock - Market Sell Repeat Ltd

Marketing & Loyalty in a Modern World

12.30 - 13.00

Our Seminar will take you through the types of marketing you should be deploying, how to make them effective, targeted and discuss how to deliver your message. We will then discuss the attributes of Loyalty and Marketing together and how it can all be automated using the technology available today.

speaker

Lee Powney - Human Innovation

Rapid Innovation at Scale: Building an Experimentation Mindset

13.15 - 13.45

How using design thinking processes enabled one lifestyle hotel brand to develop, test and launch anew global F&B concept in less than 12 weeks.

speaker

Amy Wallis - Market Inn Ltd

Integrated Marketing Strategy: Myths & Facts

14.00 - 14.30

Marketing makes the world go around. So, what is true and should be focused on? During this seminar, Amy discusses the myths and facts of marketing in modern-day business. After all, your time is precious - too precious to be wasting it on ineffective strategy. Leave this seminar with a true understanding of marketing communications in the NOW.

speaker

Christian Bozeat - Macom GmbH UK

The Strategic Approach to Technology Deployment

14.45 - 15.15

As technology gets more important and more complex it is important to know what you are going to deploy well before you go to procurement to ensure you get the experience that you and your customers expect... and importantly that you only pay for what you should!

speaker

Chris Hicks - SimplePay Group

Turning PCI Compliance into increased Revenue

15.30 - 16.00

Learn & understand how the use of technologies normally associated with PCI DSS Compliance can not only help with compliance, but help increase sales revenue and customer satisfaction. Efficient use of payment technology delivers secure & fast check-in and check out experience to the customer, and significant upside in efficiency and security to the hotelier.