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James Latham

Operations Lead Innovation & Proposition - Whitbread

Innovation Award Judge

James will be judging...

Guest Experience of the Future - Thurs 14:00

Celebrating the businesses which are helping turn the gears of the hospitality landscape through creating impeccable guest experiences for years to come. This award will credit providers of new, innovative products or services which have enabled hotels to optimise their customer experience through unbelievable operations, visions and strategies.

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About James Latham

A versatile & passionate hospitality leader, James has spent over 25 years in a diverse range of hospitality businesses ranging from bars, restaurants, hotels and QSR brands. A significant chunk of his career has been spent at Whitbread where he recently returned to lead operational strategy across the innovation and proposition teams to ensure an operation lens is applied to all new ideas. He is passionate about inspiring young people into hospitality.