Panel Session: Mastering the 5-Star Guest Experience
Ensuring that your guests'' experience is as good as it can be is never easy - but fear not, our panellists are here to help!
From a motivated workforce to implementing the latest tech, the ways you can keep your guests leaving with that 5-star feeling really are endless!
About Steven Keenan
Steven started his career in HM FORCES with over 10 years’ service upon leaving the forces steven embarked in a career of Close Protection in which spent most of his time in hotels. Having already worked for MSS limited Steven became co-owner and has evolved the business in many aspects all to do with the hotel industry. MSS ltd was formed in 2006 solely for the purpose of hotel security the founding director has over 20 years’ experience in the industry.